Software Issues

How do I relabel my KeepKey device?
Issue: How do I relabel my KeepKey device? Solution: 1. Plug in your KeepKey in your computer with the USB cable 2. Open Chrome and ...
Wed, Sep 23, 2015 at 12:11 PM
How do I wipe and re-initialize my KeepKey device?
Issue: How can I wipe and re-initialize my KeepKey device? Solution: If you are wanting to wipe and re-initialize your KeepKey devic...
Wed, Sep 23, 2015 at 12:10 PM
How long can my PIN be?
Issue: How many digits can my PIN be? Solution: When creating your PIN, it can be between 1 to 9 digits.
Wed, Aug 5, 2015 at 12:45 PM
How do I enter my PIN?
Issue: How do I enter my PIN into the KeepKey device? Solution: When you connect your KeepKey device or when you are making a transa...
Fri, Aug 7, 2015 at 6:44 AM
How do I choose a PIN?
Issue: How do I choose a PIN on my KeepKey device? Solution: There are two ways to choose a PIN on your KeepKey device. ...
Wed, Aug 5, 2015 at 12:46 PM
What is a recovery sentence?
A recovery sentence is an encoded version of your private key using normal dictionary words. The KeepKey recovery sentence is made up with 12 mnem...
Fri, Aug 7, 2015 at 7:28 AM
How do I enter the recovery sentence into my KeepKey device?
Issue: I would like to recover my private keys on my KeepKey device. This happens when the device is wiped and reinitialized or a new KeepKey device h...
Fri, Aug 7, 2015 at 7:51 AM
Why is my KeepKey device not accepting my recovery sentence?
Issue: I'm trying to enter in my recovery sentence into my KeepKey wallet and its not accepting it. Solution: Verify that all ...
Tue, Jun 14, 2016 at 4:28 PM
Error Message: Could not parse protocol buffer message
Issue: When creating a new PIN, the maximum digits that can be entered is 9. Any additional digits entered when creating the PIN, generates the foll...
Wed, Aug 5, 2015 at 12:40 PM
KeepKey wallet is not being recognized by Linux
Issue: After installing the KeepKey wallet on a Linux machine, it is not recognizing the KeepKey device. Solution: 1. Open Terminal 2....
Thu, Mar 9, 2017 at 1:21 PM