How does a typical transaction take place using the KeepKey?
Users initiate transactions in the computer client just as they did before using a KeepKey. The computer client no longer stores private keys and is therefo...
Mon, Jul 27, 2015 at 10:33 AM
Do I need to install drivers in order to use my KeepKey?
KeepKey is a USB HID class device (like keyboards, mice and game controllers). It doesn’t require drivers when used on Windows, Mac or Linux. Some applicati...
Tue, Jul 28, 2015 at 9:17 AM
Do I need special software to use my KeepKey?
KeepKey must be used in conjunction with supported computer clients. At this time, only our chrome extension and python client will work with KeepKey. We ex...
Tue, Jul 28, 2015 at 9:18 AM
How do I backup my KeepKey incase it is lost or stolen?
When your KeepKey is initialized, you are given an opportunity to write down a recovery sentence. This recovery sentence is your KeepKey’s backup. If your K...
Tue, Jul 28, 2015 at 9:18 AM
What is the difference between my PIN, my recovery sentence, and my passphrase?
Your PIN prevents unauthorized users from reviewing balances and doing transactions. Your recovery sentence is an encoded version of your private key using ...
Mon, Jan 9, 2017 at 2:35 PM
If I forget my PIN, do I still have access to my bitcoins?
Yes! You will need to Wipe and Recover your device with your Recovery Sentence. During Recovery, you will be asked to choose a new pin.
Thu, Dec 1, 2016 at 4:13 PM
How many private keys and wallets can be stored on my KeepKey?
KeepKey supports BIP 32 wallets, or what are commonly called HD wallets. This allows KeepKey to generate and store an unlimited number of private keys. Keep...
Tue, Jul 28, 2015 at 9:19 AM
Can my KeepKey be cleared and reset, deleting my private keys?
KeepKey has a device wipe feature, which will delete all private keys and settings from the device. We recommend you do this prior to selling or giving your...
Tue, Jul 28, 2015 at 9:20 AM
Why does the KeepKey have such a large display?
The KeepKey requires a display, first and foremost, to show the user the transaction they are confirming to be signed. We designed KeepKey to have a large d...
Tue, Jul 28, 2015 at 9:21 AM
Can I use my KeepKey with multiple computers?
Your KeepKey can be used with multiple computers because it stores and secures all of your bitcoin private and public keys: the information required to view...
Tue, Jul 28, 2015 at 9:22 AM