Issue: I received my brand new KeepKey and am ready to initialize. However, my KeepKey is forcing a firmware upgrade. Will I lose my recovery sentence?

Solution: Don't worry! You have nothing to lose. Because you have not initialized your device, there are no accounts or recovery sentences on your KeepKey. Go ahead and update your device. Once the update has completed, you are able to begin your initialization which will provide you with you recovery sentence. Remember to keep it very, very secure!